We’ll just consider this a little shameless self-promotion!
Earlier today I was interviewed by Addison Schonland from IAG (Innovation Analysis Group), an airline industry consulting company.
Addison and I talked about what it was like to travel these days, managing airport security and the TSA, dealing with potential confrontational situations on the airplane, and ways to deal with potentially difficult situations.
My simple answer is that when you can’t change something, you have to change the way you think about it. And for air travel, there’s lots that you can’t change – at least at the very moment it’s happening to you.
I hope you’ll take a few minutes and go listen to the interview, Air Travel Etiquette.
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