Back to Basics: Hang Up

How many times have you called up an airline (or hotel, tour operator, car rental company, or any other company that you want to do business with), and found yourself talking with someone who is rude, unintelligible to you, unwilling to assist you, or is downright hostile?

If you’ve spent any time on the phone at all, this has probably happened to you many over.  I know that I have spent countless hours trying to understand an accent or explaining myself to someone who wasn’t listening to me and merely reading a prepared “script.”  It frustrates me when I have to repeatedly ask someone to slow down so that I can understand what they are saying.  And turn down the background noise so that I can hear you!

How to resolve these telephone aggravations?  Hang up and start again!  Chances are you will get a different person answering the phone on your next attempt.

If you’re dealing with a small company, this may not work, but most of the major travel companies route their incoming calls through a large call center.  It’s unlikely that you’ll get the same person answering the phone on a second (or third, or fourth) call.


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Mary Jo Manzanares is a traveler, travel blogger, and podcaster. In addition to her blog, Traveling with MJ, she hosts the Where Else to Go podcast, and is the founder and the editor-in-chief of The Traveler’s Way, an online travel magazine. Her travel ethos is value luxury - luxury for real people - and her goal is to help travelers know when to splurge and when to save. Mary Jo has been a speaker at various industry events around the world. When she’s not traveling, Mary Jo likes lingering over a cup of coffee, wandering in a museum, sipping wine at a cafe, and sharing it all with friends and readers. Her most recent travels were to Stockholm, a Baltic cruise, and Universal Orlando Resort.

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